Better Days Residential Living ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you fill out forms on our website (such as our "Begin Inquiry" form), contact us, or register for our services. This information may include:
- Name
- Email address
- Phone number
- Mailing address
- Any other information you choose to provide regarding your inquiry or care needs.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, admissions requests, and customer support questions.
- Coordinate care, interviews, and employee scheduling.
- Manage appointments and send administrative updates.
- Send business communications, including SMS/text messages, if you have opted in to receive them.
3. Mobile Information and SMS Communications
If you choose to provide your mobile phone number and consent to receive SMS messages from us, the following terms apply:
- Purpose: SMS messages will be used for admissions, appointments, employee scheduling, interviews, care coordination, customer support, and other essential business communications.
- SMS Opt-Out: You can opt out of receiving SMS communications from us at any time. To stop receiving text messages, simply reply STOP to any text message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.
- Assistance: If you need assistance with our text messaging service, you can reply HELP to any text message for instructions, or contact us directly using the information below.
- Privacy Protection: Mobile phone numbers, SMS consent, and registration data collected for text messaging purposes will not be shared or sold to third parties or affiliates for marketing or promotional purposes under any circumstances.
4. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us at: